Refund policy

OPEKE ART & DESIGN
RETURNS AND REFUNDS POLICY

If your item is faulty, damaged, incorrect, or does not match its description, please contact us with proof of purchase. We will provide a repair, replacement, or refund as required under the New Zealand Consumer Guarantees Act.

CHANGE OF MIND

We do not offer refunds if you change your mind. We may offer an exchange or store credit within 14 days if the item is unused, unworn, and in its original condition. Proof of purchase is required.

We do not accept change-of-mind returns on:

• Original or commissioned artwork
• Personalised or made-to-order products
• Earrings, food, plants, gift cards, or sale items

This does not affect your rights if an item is faulty.

ONLINE RETURNS

Please contact us before returning an online order. Customers pay return postage for change-of-mind returns. If the item is faulty, damaged, or incorrect, we will cover reasonable return costs.

CONTACT

Opeke Art & Design
Email: opekeartanddesign@gmail.com 
Phone: 02108655779
Return address: 

42 Plimmer Terrace

SHANNON 4821.